Privacy Policy for Tilly's Garden Services

Last updated: 5th Feb 2026

Tilly’s Garden Services (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us for services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Tilly’s Garden Services provides garden maintenance and gardening services in and around Thrapston, Northamptonshire.

Contact details:
Tilly’s Garden Services
Email: info@tillysgardenservices.co.uk
Telephone: 07796886780
Website: www.tillysgardenservices.co.uk

We may collect the following information when you contact us or request a service:

• Name
   
• Email address
   
• Phone number
   
• Address where services are required
   
• Details about your garden or requested services
   
• Any information you include in enquiry forms, emails, or messages
   

When you visit our website, we may automatically collect:

• IP address
   
• Browser type and version
   
• Pages visited and time spent on the site
   
• Basic website analytics data
   

We use your information to:

• Respond to enquiries
   
• Provide quotes and gardening services
   
• Manage bookings and appointments
   
• Send invoices and service communications
   
• Improve our website and services
   
• Meet legal and regulatory obligations
   

We only collect information necessary to provide our services.

Under UK GDPR, our lawful bases for processing your data are:

• Contract – to provide services you request
   
• Legitimate interests – to operate and improve our business
   
• Legal obligation – for tax and legal record keeping
   
• Consent – where you have given permission (for example, marketing)
   

We do not sell your personal data.

We may share your information with:

• Accountants or bookkeeping providers
   
• Website hosting providers
   
• Legal or regulatory authorities if required by law
   

All third parties are expected to keep your data secure.

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

Your data is stored on secure, password-protected systems or secure cloud services.

We only keep personal data for as long as necessary:

• Enquiry data – up to 12 months
   
• Customer records and invoices – up to 6 years (for tax purposes)
   

Under UK data protection law, you have the right to:

• Access your personal data
   
• Correct inaccurate data
   
• Request deletion of your data
   
• Restrict or object to processing
   
• Data portability
   
• Withdraw consent at any time
   

To exercise your rights, please contact us using the details above.

Our website may use cookies to:

• Ensure the website functions properly
   
• Understand how visitors use the site through analytics
   

You can control cookies through your browser settings.

Our website may contain links to other websites. We are not responsible for their privacy practices.

If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO):

www.ico.org.uk
0303 123 1113

We may update this Privacy Policy from time to time. The latest version will always appear on this page.